Privacy Policy

Our Commitment to Your Privacy

At SmartMove Erie Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you use our services, we collect information that helps us provide fast and reliable towing assistance:

Contact Information

This includes your name, phone number, email address, and the location where you need service. We need this to dispatch our tow truck to you and keep you updated on our arrival time.

Vehicle Information

We collect details about your vehicle such as make, model, year, color, and license plate number. This helps us bring the right equipment and identify your vehicle when we arrive.

Payment Information

When you pay for our services, we collect payment card information. This information is processed securely through our payment processor and is not stored on our systems.

Service Details

We keep records of the services we provide, including pickup and dropoff locations, date and time, service type, and any notes about the condition of your vehicle.

How We Use Your Information

We use the information we collect to provide towing services to you. This includes dispatching our drivers, communicating about service status, and processing payments.

We may also use your contact information to send you service receipts, follow up on your experience, or notify you about important updates to our services.

We do not sell your personal information to third parties. We do not use your information for marketing purposes unless you specifically opt in to receive promotional communications from us.

Information Sharing

We only share your information when necessary to provide our services or as required by law:

We may share information with repair shops or other destinations where you request your vehicle be towed. We share information with our payment processor to complete transactions. We may share information with law enforcement or other authorities if required by law or to protect safety.

If we work with contractors or partners to provide services, they are required to protect your information and only use it for the specific purpose we share it with them.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage of physical records and digital security measures for electronic data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We keep your information for as long as needed to provide services and meet legal requirements. Service records are typically maintained for seven years for business and legal purposes.

If you would like us to delete your information sooner, please contact us. We will honor your request unless we are required to keep the information for legal or legitimate business reasons.

Your Rights

You have the right to access the personal information we have about you. You can request a copy of your information or ask us to correct any inaccuracies.

You have the right to request deletion of your information, subject to legal requirements that may require us to retain certain records.

You can opt out of promotional communications at any time by contacting us or using the unsubscribe link in our emails.

Cookies and Website Technology

Our website may use cookies and similar technologies to improve your experience. These help us understand how visitors use our site and remember your preferences.

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

SmartMove Erie Towing
1010 Carbon Ct UNIT H, Erie, CO 80516
Phone: (720) 764-0336
Email: support@erietowservice.com